Advanced Communication and
Managing Difficult People Training
Are you ready to step up and strengthen your communication management and relationship skills?
Build wisdom, experience and knowledge
Establish trust and connection
And create stronger, more constructive relationships
At Destiny Pursuit Coaching & Training we work with you to build the skills for clear, confident and effective communication
This 3 HOUR training empowers you to effectively deal with the range of different people who come in and out of your life, from business clients and customers, staff, suppliers, to family and friends.
You will learn about what motivates humans (you and others) to behave in certain ways, and how your communication and language can be tailored to manage your state and the emotions of others to influence behaviour and outcomes.
You will also unlock the code of the predictable patterns of communication that people use, and we will give you specific tools to assist you to master your interpersonal relationships in any area of your life.
In this training we will focus on:
✔ The science of the brain and how this relates to effective communication
✔ The concept of needs-based behaviour and communication, and how understanding the needs of others helps us to structure our response effectively
✔ How to deal with people in an emotionally heightened state (including managing our own emotions)
✔The central place of rapport and intentional listening in successful communication interactions
At the end of the training you will have an enhanced capacity to:
✔ Effectively deal with the range of different people who come in and out of your life
✔Better understand what motivates people to do what they do
✔Effectively manage difficult conversations with others, including better managing your own emotional response
✔ Develop more constructive and purposeful relationships with business clients, staff, customers and suppliers, even family and friends
"Difficult people can be the greatest teachers."
Pema Chodron
Upcoming events
Peter Drummond - your trainer
Peter Drummond has made education his life’s work. Teaching, lecturing and training professionally, he brings his extensive experience and knowledge of 21st century learning models to our trainings. In addition to training teachers at university he has worked as a coach and mentor in schools designing and redeveloping curriculum and assessment frameworks that address the learning needs of students and the training needs of teachers. Peter has more than 35 years teaching and training teenagers and adults in classrooms, universities, training colleges in addition to online webinars, guest speaker events and group mentoring and coaching.
“Bringing my NLP Master Practitioner training into education has meant I can guide and contribute to the transformation of teachers and trainers where it matters most – in their communication and relationships with their students.” Peter Drummond
Bachelor of Education (Secondary) with Majors in Linguistics, Literature and History, Master of Education, Certified Master Practitioner Neuro Linguistic Programming, Father of four children